Please read our Terms & Conditions before using or accessing Rawkings Limited websites or social media pages.

 

OVERVIEW 

These Terms & Conditions (these "Terms of Service") set forth the terms and conditions upon which Rawkings Limited ("Rawkings", “our”, “we” or “us”) offers you (the consumer, “you” or “your”) access to the websites, currently located at www.rawkings.co.uk (together with any materials and services available therein, and successor site(s) thereto, the “Site”), Rawkings’ proprietary assets such as Logos, Images, Written information and Social Media sites (such as www.instagram.com/rawkings_uk/, www.facebook.com/RawandNaturalPetFood/) and the Site and assets (collectively referred to as the “Services”). 

 

These Terms of Service apply to users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/ or contributors of content or by clicking “I Agree”, “I Accept”,”Confirm Order” or by accessing or using the Services, you agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not access or use the Services. Orders will not be accepted without agreement to the Terms of Service.

 

Businesses or Trade customers please contact us directly. Businesses will be subject to additional terms. info@rawkings.co.uk   

 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page www.rawkings.co.uk/policies . We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

 

Our store is hosted on WIX.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you. For more information visit:  www.wix.com.

For information on WIX.com privacy visit: www.wix.com/about/privacy.

 

1. ONLINE ORDER TERMS 

By agreeing to these Terms of Service, you must be over 18 years of age in order to place an order. We only sell and deliver products in the UK. We can accept orders to England, Wales, Scotland, the Channel Islands, the Isle of Man with the exclusion of Scottish Highlands and Islands. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws (including but not limited to copyright laws). 

 

You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services. 

 

By clicking “I Agree”, “I Accept”,”Confirm Order” and subject to your payment being authorised you are committed to the purchase or goods.

 

You have the right to cancel or amend within 1 business day without giving any reason by contacting info@rawkings.co.uk. This does not affect your Statutory Rights.

 

Delivery costs are applicable to all orders and are shown when you place your order. Delivery services are provided by DHL www.dhlparcel.co.uk  (subject to change at any time). All delivery costs are not refundable unless the wrong good are supplied or the goods are faulty. This does not affect your statutory rights.

 

A single delivery charge will apply to each order that is 20kg or a maximum Length 60cm x Width 50cm x Height 30cm per parcel. Orders over this size or weight may incur further charges. Should this be the case we will contact you via the details you have provided.

PRICE & PAYMENT

Prices of all products include VAT.

 

Accepted payments include:

 

Apple Pay

Maestro

Visa Debit

Visa Credit

Mastercard

 

Payments are processed by WIX payments. For further information visit: 

https://www.wix.com/about/privacy 

 

GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. 

 

We are a reseller and all products are sold and delivered pre-packaged.

 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.   

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.  

MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

PRODUCTS OR SERVICES

All our products or services are available exclusively online through the website. These products or services may have limited quantities and are not returnable. WE PROVIDE PERISHABLE PRODUCTS THAT ARE NOT RETURNABLE. Changes to orders are permitted within one business day without giving any reason by contacting info@rawkings.co.uk. Your statutory rights are not affected.

 

We have made every effort to display as accurately as possible the colors and images of our products that appear on the website. We cannot guarantee that your computer monitor's display of any color will be accurate. 

 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. 

 

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. 

ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. 

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

 

THIRD-PARTY LINKS 

Certain content, products and services available via our Service may include materials from third-parties such as our website provider: www.wix.com and product suppliers: www.naturaw.co.uk, www.purrform.co.uk. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our obligations please contact us at info@rawkings.co.uk.  We aim to respond to you within 2 business days or sooner. Further information on how to contact us can be found below.  

 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may contact you concerning these comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

PERSONAL INFORMATION 

Your submission of personal information through our Services is governed by our www.rawkings.co.uk/policies.  

 

ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in our Service that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).   

 

PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Service, sites or its contents: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

 

In no case shall Rawkings Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Rawkings Limited and subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

TERMINATION  

These Terms of Service are effective unless and until terminated by either you or us within one business day. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If an order is in progress you have one business day to cancel or amend your order by contacting us at info@rawkings.co.uk.

 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

WE PROVIDE PERISHABLE PRODUCTS THAT ARE NOT RETURNABLE**.

 

Should there be any issues relating to your order such as the incorrect product being delivered or the product is faulty please contact us as soon as possible.

 

*Changes to orders are permitted within one business day without giving any reason by contacting info@rawkings.co.uk. 

 

**Your statutory rights are not affected as legislation may change. 

 

ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England. The choice of governing law shall not affect your rights and protection afforded to you in your capacity as a consumer within the scope of the Consumer Contract Regulations.

CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.  

CONTACT INFORMATION 

Rawkings Limited, a company registered in England and Wales. Our company registration number 12696828. We operate the website https://www.rawkings.co.uk/. 

 

Contact us by calling us directly on +44 7955 503 559* (Monday to Friday 10.00am to 5:00pm and Saturday 10:30am - 2:30pm). *Calls are charged at your telephone providers rate. Or if you prefer you can email us at info@rawkings.co.uk. 

 

Questions about the Terms of Service should be sent to us at info@rawkings.co.uk